1. How much is shipping?
We offer free standard shipping on all orders within the continental United States. There are no minimum order requirements.
2. How long will it take for my order to arrive?
Orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3 to 7 business days. You will receive tracking information via email once your order has dispatched.
3. What is your return policy?
We offer a 30-day return policy from the date of delivery. If you are unsatisfied, simply contact us to receive a prepaid return label. Returns are free, and there are no restocking fees. Items must be unused and in their original packaging.
4. How quickly will I get my refund?
Once we receive your returned item, we inspect it and process the refund within 1 to 2 business days. The refund may take an additional 7 to 10 business days to appear in your account, depending on your bank’s processing times.
5. What should I do if my item arrives damaged?
If you receive a damaged or defective item, please contact us immediately at info@faoscchwaarz.it.com. We will resolve the issue promptly by either sending a replacement or issuing a full refund, often without requiring the item to be shipped back.
6. Do you ship to my state?
We currently ship to all addresses within the continental United States. We do not ship to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.
7. What payment methods do you accept?
We accept Visa, MasterCard, and PayPal for all transactions.
8. Can I change or cancel my order?
If you need to cancel or modify your order, please contact us as soon as possible at info@faoscchwaarz.it.com. If your order has not yet been processed and shipped, we will make the necessary changes. Once an item has been shipped, it must be processed as a standard return after delivery.